FAQ

What payment methods do you accept?

• We accept major credit and debit cards, including Visa, MasterCard, and American Express. We also support payments through PayPal, Apple Pay, Google Pay and more for your convenience.

Can I return or exchange a product if I'm not satisfied?

• Absolutely. If you're not satisfied with your purchase, you can return or exchange the product within 30 days of receiving it. Please review our Return Policy for detailed instructions on the process.
• If you wish to return a product due to a change of mind, we will also be happy to assist. If the product is not a 'stocked' product (for example, things like vanities, shower screens, or other custom products) then a restocking fee will apply.
• If you have any questions pre-purchase, feel free to call us, or start a chat.

Are your products covered by a warranty?

• Yes, all our products come with a manufacturer's warranty. The length of the warranty period varies depending on the product. Details about warranties can be found on the product pages or by contacting our customer support team.

Do you offer installation services?

• While we don't provide installation services directly, we can recommend professional plumbers and contractors in your area who are experienced in installing our products. Feel free to reach out to us for recommendations.

Can I track my order's shipping status?

• Certainly. Once your order is shipped, you'll receive a confirmation email with a tracking number and a link to track your package's journey in real-time.

What if an item I want is out of stock?

• If an item is currently out of stock, you can sign up for email notifications to be alerted when it's back in stock. Alternatively, get in touch if you want to discuss substitute products to suit your needs.
• Note that almost all products we range can be ordered and ready within a few days.

Do you offer interstate shipping?

• We don't have any default rates for interstate shipping due to the complexity of locations, weights, large dimension products and similar. However, we're happy to liaise with courier companies and see what could work for you. Shipping rates and delivery times may vary based on your location but feel free to chat with us to discuss further.

Are your products compliant with Australian standards?

• Yes, all our products meet or exceed Australian standards for quality and safety. We prioritize offering products that adhere to the highest industry standards.

Do you offer bulk discounts for trade professionals?

• Yes, we have special pricing and bulk discounts available for trade professionals and contractors. Please contact us to discuss your specific requirements.

How can I contact you?

• You can reach our team through the "Contact Us" page on our website, or through the live chat, or call us at the Carrum Downs store during business hours. We're available to assist you with any questions or concerns you may have.